Privacy Policy

Winter Tales (WinterTales) operated by Dakti Craft ("Company", "we", "us", or "our") powered by InTown Solutions describes how we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://wintertales.in/
• Engage with us in other related ways, including sales, marketing, or events.

This privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. For further questions, you can contact us at official.dakticraft@gmail.com or support@wintertales.in.

INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you:

• Register for the Services
• Express interest in obtaining information about our products and Services
• Participate in activities on the Services
• Contact us.

Personal information may include:

• Names
• Phone numbers
• Email addresses
• Mailing and billing addresses
• Debit/credit card numbers.

We may also collect additional information if you sign up for our Services using Google or Facebook Login, including access to certain profile information from your Google or Facebook account, such as:

• Name
• Email address
• Profile picture
• Public profile information.

We process your personal information to provide, improve, and administer our Services, and to communicate with you. Your personal information will not be processed for any purposes beyond what you have consented to.

HOW WE PROCESS YOUR INFORMATION

We process your information to:

• Facilitate account creation, authentication, and user account management, including through Google and Facebook login options.
• Respond to user inquiries or offer support for potential issues related to the requested service.
• Send administrative information via mail, message, or call regarding our products and services.
• Fulfill and manage orders, payments, returns, and exchanges made through the Services.
• Request feedback and communicate with you regarding your use of our Services.
• Protect our Services and maintain security measures to ensure the safety of users and prevent misuse.
• Comply with legal obligations and respond to legal requests or exercise legal rights.

Prohibited Practices: We will not use or facilitate the use of platform data for:

• Discrimination based on race, gender, age, religion, or any personal attributes.
• Eligibility determinations related to housing, employment, insurance, education, or government benefits.
• Surveillance purposes.
• Selling or licensing platform data to third parties.

COMMUNICATIONS

We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information. We will not share your information with external parties without your explicit permission.

COOKIES

We use cookies to collect information and improve our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, declining cookies may affect some parts of our site.

DATA SHARING AND THIRD PARTIES

We only share your personal information in compliance with the terms set out in this policy:

• With service providers: We may share your information with service providers who help us with the Services but only to the extent necessary to perform their services and in compliance with this privacy policy and all applicable laws.
• Third-party logins: If you use Google or Facebook to sign up or log in, we process the shared information for your account management and security. No platform data is shared with third parties beyond what is necessary to operate our services, and this data is only shared upon your explicit consent.

We ensure that any third parties handling your personal information comply with all applicable terms and policies, and they are bound by data privacy obligations consistent with this privacy policy.

DATA RETENTION AND DELETION

We retain your personal data only as long as it is necessary for the purposes outlined in this privacy policy, or as required by law. We delete data when:

• It is no longer needed for business purposes.
• You request its deletion or withdraw consent for its use.
• We are legally required to do so.

You can request deletion of your account and personal data by contacting us at official.dakticraft@gmail.com.

SECURITY AND DATA STORAGE

We take industry-standard precautions to protect your personal information from unauthorized access, misuse, or disclosure. Sensitive data, such as login credentials and profile information shared via Google or Facebook, is encrypted and securely stored. Only authorized personnel have access to this data.

We do not share your login credentials with third parties, and access to your data is restricted based on necessity and in compliance with this privacy policy.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be communicated through updates on the website or by email. Please review the policy frequently to stay informed of any changes.

CONTACT

If you have any questions or concerns regarding this policy, please contact us at official.dakticraft@gmail.com.